Zeekr 001 Long Range RWD Mk1

The Zeekr 001's infotainment system is among the most common complaints from owners. Symptoms include slow touchscreen response, delayed menu loading (sometimes a minute or more after entering the car), display going black while the vehicle powers on normally, and occasional system crashes requiring a reboot. OTA updates have sometimes introduced new issues or caused blue-screen errors (a firmware glitch showing Chinese text). Most issues can be resolved with a soft reset (holding the power button for 10-15 seconds) or, in persistent cases, a 12V battery disconnect to force a full reboot. Zeekr has released software updates (OS 1.2, 1.4) that improve startup time and fix bugs, but the system remains less polished than established competitors like BMW iDrive or Hyundai. If the infotainment unit itself needs replacement (rare), expect around €500-800 for parts and labor at a Zeekr service center.

Like many EVs, the Zeekr 001 relies on a 12V auxiliary battery to power ECUs, door latches, brake boosters, and telematics. When this battery degrades, owners report the car failing to wake up, screens flickering or rebooting during startup, and multiple random error messages. After replacement, some owners have reported that numerous dashboard error codes appear and functions like Sport mode become unavailable, suggesting the battery management system needs a proper reset or reconfiguration at a service center. The 12V battery itself costs around €100-200, but if dealer reconfiguration is needed after replacement, total cost can reach €300-400. Typically occurs after 3-5 years. Using a trickle charger during long periods of non-use helps prevent premature drain.

Multiple owners have reported rattling noises from the B-pillar area, the front mid-range speaker covers, and the trunk switch area. These are fit-and-finish issues rather than structural problems, and they do not affect the vehicle's operation or safety. Zeekr service centers can typically address these under warranty by adjusting clips, adding foam padding, or re-securing trim panels. Out of warranty, labor costs for trim work run around €100-300 depending on the complexity. The issue appears related to early production tolerances and may be less common on later-build cars.

The Zeekr 001's frameless doors contribute to its sleek appearance but can allow wind noise at highway speeds, particularly around the door seals. This is a known characteristic of frameless door designs (also seen on the Polestar 4 which shares the SEA platform DNA). Seal adjustment or replacement can reduce the noise, costing €100-500 depending on the approach. Some owners accept it as a design trade-off, while others find it disruptive during quiet highway cruising. Zeekr service centers can inspect and adjust door alignment and seal pressure.

Some owners have reported that the lane-keeping assist system triggers false alarms and attempts to correct the steering when the driver is intentionally changing lanes. The driver-assistance buttons on the steering wheel have also been noted as not always responsive to input. These are software-calibration issues rather than hardware failures, and Zeekr has been addressing them through OTA updates. The Mobileye SuperVision system used in the 001 has been updated for over 110,000 vehicles globally. No cost is involved as fixes come via software updates, but the system remains less mature than Tesla Autopilot or BMW's equivalent. Features like urban NZP (Navigate on Pilot) that were promised at launch have been slow to arrive.

Zeekr's European service network is still expanding. While routine maintenance items and common parts are stocked, less common body panels, trim pieces, or electronic components may need to be ordered from China, with lead times of 2-4 weeks. This means that after a minor collision or for unusual repairs, the car could be off the road for longer than equivalent repairs on a BMW, Tesla, or Hyundai. Zeekr ships parts with 7-15 business day delivery timelines. The cost impact is indirect (rental car expenses, inconvenience) rather than direct parts markup, though some owners report higher labor quotes due to unfamiliarity at non-Zeekr workshops. This is expected to improve as Zeekr establishes more service points across Europe.